SHIPPING & RETURNS

Last updated: September 2026

SHIPPING POLICY

1. Processing Time
Orders are processed within 1-3 business days after payment is confirmed. You will receive a confirmation email with your tracking number once your order ships.

2. Shipping Methods
We offer two shipping options:
– Economy Shipping (Sea Freight): 20-40 business days
– Express Shipping (Air Freight): 7-15 business days

3. Shipping Costs
Shipping costs are calculated at checkout based on your destination country and selected shipping method. Golf bags and other large items may have higher shipping costs due to their size and weight.

4. International Shipping
We ship worldwide and offer DDP (Delivered Duty Paid) shipping to most countries, which means import duties and taxes are already included in your order total – no extra charges upon delivery. For a few countries where DDP is not available, the buyer may be responsible for customs duties and taxes. If you are unsure whether your country qualifies, please contact our customer service team before placing your order.

5. Tracking
A tracking number will be provided once your order ships. You can track your package through the carrier’s website. If your tracking information is not updating, please allow 24-48 hours for the system to update.

6. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date and we will assist you.

RETURN & REFUND POLICY

7. Returns Window
You may return unused items within 30 days of receiving your order. Custom or personalized items (including custom logo golf bags) are NOT returnable unless defective or damaged.

8. Return Conditions
To be eligible for a return, items must be:
– Unused and in original condition
– With all original tags and packaging
– Not washed, worn, or altered

9. Non-Returnable Items
The following items cannot be returned:
– Custom or personalized products
– Items returned after 30 days
– Used or damaged items (except items damaged during shipping)

10. Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery. We will provide a replacement or a full refund, including shipping costs.

11. How to Start a Return
1. Contact us at [email protected] with your order number and reason for return
2. We will respond within 24-48 hours with return instructions
3. Package the item securely and include your order number
4. Ship the item to the address we provide

12. Refunds
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Shipping costs are non-refundable except in cases of damaged or defective items.

13. Exchanges
If you need a different size or color, contact us first. We can help arrange an exchange. Any price difference will be billed or refunded accordingly.

14. Contact Us
For any questions about shipping or returns, contact us at:
Email: [email protected]
Phone: +86 13677730575

We are here to help and will respond to all requests within 24-48 hours.